View Vacancy – AUH – Entry Clearance Officer (temporary contract) B3(L)

The British Embassy Abu Dhabi has vacancies for Entry Clearance Officers (ECO) on temporary contracts starting February 2022.

These fixed term contracts will be for an initial period of 12 months and in response to seasonal demand. There is the possibility of extension and/ or renewal of the contract depending on performance and operational requirements.

The objective of this role is to provide high quality, efficient, and non-discriminatory visa application processing which meets published standards and to provide all customers with a firm, fast and fair service. 

Duties and responsibilities:

• Assess and resolve visa applications within agreed benchmarks. You must be able to analyse information, reach a decision quickly, and be able to justify this decision both orally and in writing. Entry Clearance Officers are expected to meet challenging daily workload targets.
• Ensure that all correspondence is considered, and reports or replies prepared within target times, in clear and concise English.
• Deal professionally with all callers to the Visa Section, whether on the telephone or in person, ensuring that people are treated fairly and responding sensitively to differences.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any response to a crisis.

Key competences required:

• Making Effective Decisions – Using sound judgement, evidence, and knowledge to arrive at accurate, expert and professional decisions and advice. Being careful and thoughtful about the use and protection of government and public information to ensure it is handled securely and with care. Reaching evidence-based strategies, evaluating options, impacts, risks and solutions and creating a secure culture around the handling of information.
• Delivering at Pace – Focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
• Managing a Quality Service – Valuing and modelling professional excellence and expertise to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. Effectively planning, organising, and managing time and activities to deliver a high-quality, secure, reliable, and efficient service, applying programme and project and risk management approaches to support service delivery.

Eligibility:

• The successful applicant will be required to obtain the necessary security clearance. Higher clearances can be granted only to certain nationalities. For this reason, candidates must be of British, American, Australian, Canadian, or New Zealand nationality in order to gain the level of clearance required for this role.
• Applications will only be considered from those who are currently residing in the UAE.
• Applicants must be available in a full time capacity to work on site at the British Embassy Abu Dhabi – these are not part time positions or available for remote working.
• Employment of successful candidates will only be confirmed following the successful completion of the Entry Clearance Officer training course to be held in Abu Dhabi in February 2022. You must be available to attend as no alternative course dates can be offered.

The ideal candidates should possess the following qualifications, skills and experience:

• A proven track record of working quickly and reliably with little supervision and meeting challenging targets on a daily basis.
• Capable of making quick decisions in accordance with set rules and able to show that these decisions are fair and just on all occasions.
• Excellent organisational ability, with proven ability to manage, plan, and prioritise tasks and workload. Ability to work well under pressure in a target driven environment.
• Ability to work effectively in a team environment.
• Fluent in English, both written and spoken. Ability to express ideas and messages clearly and concisely.
• Strong IT computer skills and in using Microsoft Office applications (Word, Excel, PowerPoint, Outlook, and Teams).