View Vacancy – AUH – Government Relations Officer A2(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Foreign and Commonwealth Office (Operations and Corporate Services)

Protocol, Visits and Events

The British Embassy Abu Dhabi has a vacancy for a Government Relations Officer (GRO).

The Protocol & Government Relations Department is vital to the efficient running of the British Diplomatic missions in the UAE. The Department’s role is to coordinate with the local UAE authorities to enable the British Embassy and the UK government to conduct business in the UAE.

The jobholder must have excellent interpersonal and customer service skills and work closely with the teams in Abu Dhabi and Dubai. You will be required to work out of hours, including support during VIP visits, and this will involve work in both Abu Dhabi and Dubai.

Duties and responsibilities:

  • Act as a point of contact between the Embassy and the UAE authorities in addition to other foreign diplomatic missions to advance Embassy operations.
  • Coordinate with the UAE authorities to facilitate the arrival/ departure of UK-based staff and officials.
  • Support the Visits Team in organising VIP visits to the UAE and arranging meetings with UAE authorities and act as translator.
  • Prepare and submit correspondence in English and Arabic to UAE authorities and other missions for various matters, including but not limited to: visas, work permits, IDs, licences, clearances, etc.
  • Provide translation between English and Arabic for letters, circulars, and other official documents for the Government Relations Team.
  • Use online systems to create and submit applications to different UAE authorities: MoFAIC, ICA, Traffic, etc.
  • Provide guidance about UAE processes and procedures to staff and senior management.
  • Create and maintain a list of internal and external contacts to facilitate the work of the Embassy.
  • Manage the Protocol & Government Relations email inbox, replying to requests and inquiries following Service Level Agreements (SLAs).
  • Track and monitor relevant expiry dates and ensure that all time-sensitive documents are renewed ahead of the deadline to ensure full compliance.
  • Be up to date with any changes or amendments to UAE laws, rules, and regulations, as well as changes in forms, formats, and other procedures and keep the Embassy advised of such changes.
  • Take part in Embassy’s emergency planning and response to a crisis affecting UK citizens.

Key competencies required:

  • Managing a Quality Service – Effectively planning, organising and managing time and activities to deliver a high quality and efficient service. Being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
  • Collaborating and Partnering – Creating and maintaining positive, professional, and trusting working relationships with a wide range of people within and outside the organisation to help get business done. Working collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions.
  • Delivering at Pace – Focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
  • Leading and Communicating – Leading from the front and communicating with clarity, conviction and enthusiasm. Managing and engaging with people with honesty and integrity, and upholding the reputation of the organisation.

  • Excellent Arabic and English skills, both in writing and speaking to be able to provide translation. An English and Arabic test (written and verbal) will be conducted as part of the recruitment process.
  • Experience of working in or dealing with the UAE Government: Immigration, Customs, MOI, and other UAE authorities, or working as a PRO for a minimum of one (1) year.
  • A confident communicator with excellent interpersonal skills and proven ability to engage at all levels internally and with external contacts.
  • Excellent customer service skills. Demonstrates courtesy and consideration in dealing with internal and external contacts.
  • Resourcefulness in solving problems and demonstrates good judgement.
  • Ability to multi-task and respond quickly and flexibly to meet multiple and changing priorities.
  • Proven record of organisational and prioritisation ability in order to manage workload and meet deadlines, while maintaining attention to detail.
  • Good IT skills and knowledge of Microsoft Office applications, particularly MS Excel.
  • Holds a valid and clean UAE driving licence.

  • Knowledge of local UAE laws.
  • Knowledge of Immigration, Customs, and MoI in the UAE.
  • Preferably a college or university degree holder.

Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

4 October 2020

A2 (L)

Full-time, Permanent


Middle East & North Africa

United Arab Emirates

Abu Dhabi

British Embassy



1 December 2020

The Embassy aims to offer an attractive working environment and remuneration package for this role, including: 25 days of leave per annum; on-site swimming pool, gym, and sports facilities (subject to COVID-19 restrictions).

Salary is at AED 11,108 per month.

There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.

Conditioned working hours are 38 hours per week. Standard working hours are from 07:30 to 15:06, including a lunch break of 36 minutes, from Sunday to Thursday. The jobholder should be flexible in their approach to hours worked as these will also be dictated by operational needs and may involve working out of hours.

Whilst this role is based in Abu Dhabi, you will be required to work from our Embassy in Dubai, including providing cover for our Government Relations Officer based there during periods of absence.

How to apply:

Interested candidates must attach 1) an updated Curriculum Vitae (CV) and 2) a covering letter stating how you meet the requirements of the role. Your application must also include examples of when you have demonstrated the required competencies in the Competence-Based Questions section of the online application form.

Applications that do not include these information will not be considered.

Closing date for applications is at 23:55 (local time) on 04 October 2020

Applications received after the stated deadline will not be considered.


The recruitment process, including security clearance, is expected to take around two months.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Due to the large number of applications we receive, only those shortlisted for the next step of the recruitment process will be contacted.

The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

To help us with our recruitment effort, please indicate on the application form /cover letter where ( you saw this job posting.

Leave a Comment

Your email address will not be published.