Foreign, Commonwealth and Development Office (Consular Roles)
Consular
Main purpose of job:
Consular section works to support British Nationals in difficulty in Thailand through modern and efficient consular services in line with the Foreign and Commonwealth Office (FCO) Consular Services Strategy, Consular Guidance and Customer Charter, local procedures guidance and performance standards, through effective operational management and project work.
The incumbent will be working in a small and dynamic team within the Consular section to reduce the number of preventable incidents affecting British people in Thailand, focussing on tourist safety and awareness, issues affecting British residents, and access to local services. This role will be supporting the delivery of consular prevention and communications campaigns and projects, assisting in the implementation of prevention initiatives, coordinating the team’s engagement and lobbying work, coordinating and organising campaign events and providing project support to Consular section as directed.
He/she will deliver services to a high professional standard, demonstrating ability to operate in a fast paced and complex environment.
Roles and responsibilities:
Consular Prevention Work 70%
Provide support to the Head of Team and the Prevention Officer on Consular prevention initiatives, including:
- Assist with gathering and collating relevant information required for prevention campaigns and projects.
- Assist with the design and creation of campaign materials, including digital products.
- Assist with diary management, arranging appointments for calls with Thai ministries.
- Provide logistical support to Consular Section engagement and lobbying activities, external events, meetings and visits.
- Liaise with internal and external stakeholders, including NGOs, Thai Government authorities, international communities and relevant local and international organisations on prevention plans and products.
- Support Prevention team to prepare presentations to a range of stakeholders.
- Organise and maintain housekeeping of Prevention team documents and campaign materials.
Consular Section Project Support 20%
- Contribute to consular projects in support of team objectives and the Consular Strategy.
- Assist with Consular section-wide project calendar and activities.
Other duties 10%
- Self-management – participate in annual appraisal system.
- General ad hoc support for the Consular Section as directed.
- Provide cover for absent colleagues as directed.
- Confident, assertive and able to communicate effectively with a range of stakeholders
- Works within personal professional competencies and actively seeks support and guidance
- Demonstrates advanced organisational planning skills and prioritises competing demands effectively
- Sound judgement, critical thinking and problem solving skills
- Exhibits effective teamwork and resilience delivering workload under pressure and at pace
- Excellent IT skills, including MS Office
- Ability to read, speak and write fluent Thai and English
Language requirements:
Language: English: TOIEC Level 800+ or equivalent
Thai; ability to read, write and speak fluent Thai
- Previous experience of communication campaigns
- Graphic design skills – Adobe Photoshop and other graphic design software, info graphic and web editing skills
- Experience of living in or understanding of the UK
Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
4 January 2021
A1 (L)
Full-time, Permanent
36
Asia Pacific
Thailand
Bangkok
British Embassy
1
25,789 THB
1 February 2021
The British Embassy offers a competitive remuneration package, including salary (will be abated for those not liable to tax), benefits, a leave entitlement, Health Insurance and comprehensive development programme based upon business need and individual staff requirements.
Learning and development opportunities (and any specific training courses to be completed):
The British Embassy Bangkok encourages all staff to develop their capabilities, through both formal training (courses) and informal (job-shadowing, coaching, on-the-job training etc). The majority of our formal L&D opportunities are drawn from FCO resources. All staff are encouraged to share their skills and experience with colleagues, through informal training (‘lunch & learn’) or coaching/mentoring. All staff are eligible for 5 L&D days a year.
Working patterns:
Full time role (36 hours/week, Monday to Friday). Flexible working available (Embassy core hours are 1000-1600 Mon-Thurs and 1000-1300 Friday).
In crisis/emergency situations work as required to support the Embassy response (sometimes on a shift pattern working unsociable hours).
This job is suitable for flexible working patterns, subject to operational requirements.
Occasional work outside these hours may be required to meet the operational needs of the Embassy.
Other conditions:
Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.
No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain work authorisation in Thailand in order to apply. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.
Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
Indicated start date is provisional and subject to successful completion of reference and security checks.
To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
British Embassy Bangkok’s Vision and Values:
VISION: What do we want to build?
A better, safer, more prosperous world for Britons and Thais alike.
MISSION: How will we achieve this?
By championing UK values and delivering tangible benefits to individuals, businesses and society: through quality service, effective partnerships and local expertise.
VALUES: that underpin our work
Courage: In our approach to our work: supporting innovation, creativity and taking calculated risks in solving problems; encouraging challenge and welcoming diverse perspectives; honesty in acknowledging and learning from mistakes.
Ambition: In the challenge we set ourselves: Striving to be excellent in the quality of service we deliver; inspiring our teams, colleagues, customers and stakeholders; passionate about our purpose.
Generosity: Of spirit: kindness in our daily actions and conversations; openness to differing cultures, ideas and opinions; understanding of differing styles and honest mistakes to build a culture of support.
To help us with our recruitment effort, please indicate on the application form /cover letter where (ngotenders.net) you saw this job posting.