View Vacancy – JPN – IT and Security Assistant A1(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Information Technology Services

The IT and Security team ensures that the embassy has a secure and effective platform to support delivery of key UK government objectives. We provide platform services to around 160 staff from 7 Government Departments (Partners Across Government – PAGs) in Japan and provide the lead for all IT and security policies across both posts in the Japan Network.

Reporting to the Security and IT Manager, the job holder will provide in-person support to setup and configure IT and audio visual systems used during internal events and those held by external partners, as well as providing first line, administrative, and logistical support for our ICT systems.

The job holder will also assist in the smooth running of various security processes for the embassy, including pass creation, processing security requests for events, and creating purchase orders to replenish stocks.

This role would suit an IT literate candidate who enjoys problem solving and is looking to develop their IT skills and gain exposure to security management in a busy embassy. Full training will be provided for all elements of the role, and there will be regular opportunities to gain experience of the diverse work of teams at the embassy.

Roles and responsibilities / what will the jobholder be expected to achieve?:

ICT support

•       Provide first line support for users on ICT and telephone systems

•       Provide general IT admin support such as  maintaining user accounts, shared mailboxes and distribution lists

•       Help provide IT inductions for new users

•       Maintain the inventory of IT and audio visual equipment

•       Assist the IT and security team in configuring and maintaining audio visual systems, ICT systems and IT network

Event support

•       Work with embassy colleagues and external partners to understand the IT, audio and visual requirements for the event

•       Setup and troubleshoot audio visual systems

•       Configure laptops to work with audio visual systems

•       Thoroughly test audio visual systems before events

•       Provide technical support and troubleshoot issues during internal events if required


•       Support the team in reviewing security requirements for events held at the embassy

•       Contribute to audits and record keeping on security matters

•       Maintain the stock of radios for use in a crisis


•       Assist the Security and IT Manager in monitoring the team’s budget, supporting their budget planning

•       Create purchase orders for IT and security requirements, both from managed catalogues and by speaking directly with suppliers


•       Support the wider team during staffing gaps or as assigned by the Security and IT Manager

•       Corporate contribution to wider embassy goals

  • Business level ability in both English and Japanese.
  • Ability to remain calm under pressure
  • Good general IT knowledge
  • Some understanding of computers and networks
  • Ability to work flexibly
  • Strong problem solving skills

  • Hardware support and troubleshooting experience
  • Professional IT qualifications and certifications

Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

2 June 2021

A1 (L)

Full-time, Permanent


Asia Pacific



British Embassy


305,847 JPY per month (4,281,858 JPY per year including guaranteed bonus equivalents in June and December)

28 June 2021

  • 1 month salary bonus equivalents payable in June and December
  • (Note: Salary may be reduced due to tax status)
  • Commuting allowance of up to JPY35,000 per month (paid on an actual cost basis)
  • 24 days paid annual leave (calculated pro rata)
  • Health Insurance and Employee pension (kenko hoken/kosei nenkin)
  • Employment Insurance (koyou hoken)

Learning and development opportunities (and any specific training courses to be completed):

The British Embassy offers comprehensive learning and development opportunities that will be fully available to the jobholder. We regularly run both work area specific training, as well as more general skills development in project management, finance, and leadership. Each year the job holder will be encouraged to use five development days to pursue job related and personal development goals.

All staff are required to take a role in the embassy’s crisis preparation and response. Full training will be provided for this and regular opportunities will be available to test and develop your skills.

The applicant must have work authorisation for Japan however if a foreign national, the British Embassy/Consulate General will support a visa application if required.

Working patterns:

The job holder should be willing to work flexibly and occasionally outside core hours to support events. The embassy is open to flexible working requests, including compressed hours or alternate working hours. Candidates can discuss in detail with the hiring manager.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

To help us track our recruitment effort, please indicate on the application form /in your cover letter where ( you saw this job posting.

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