Supporter Relations Executive – 2 positions (0693)

Oxfam is a global movement of people working together to end the injustice of poverty.

Are you driven to deliver the best quality service and supporter/customer care?

Do you have excellent written, listening, and verbal communication skills?

Can you interpret a vast amount of knowledge on a variety of topics?

If yes to all three, then we are excited to receive your application.

The Role

Oxfam GB is looking for a Supporter Relations Executive to join a friendly, hardworking, and diverse team who all share a passion for supporter care.

The Supporter Relations Team provide frontline supporter engagement and response services for Oxfam GB through a multi-channel operation (telephone, email, social media, live chat and post). They respond to requests, enquiries, complaints, or other engagement from supporters of all types and the public, and their role is to enhance engagement levels with Oxfam through the delivery of an outstanding supporter experience.

Please note there are two positions: One is a 6-month fixed-term contract & the second one is an open-ended/permanent position.

What we are looking for

We’re looking for a candidate who cares about Oxfam’s mission to end poverty and is personally aligned to the values of empowerment, accountability and inclusion in all you do and our feminist principles. An ideal candidate for the role will also:

Excel in three of our leadership behaviours:

• Self-awareness
• Influencing
• Relationship Building

And also be/have:

• Understanding and expertise in providing quality service and customer care across various channels, recognising the differences and sensitivities of each.
• Written, listening, and verbal communication skills that build confidence, rapport and deepen our engagement with supporters.
• Ability to interpret and use significant quantities of information with proven time management, organisational skills, and attention to detail in order to manage a varied workload in a fast-paced environment – achieving both quality and response time targets.
• Ability to be resilient and use your excellent interpersonal skills within the team to positively influence, support and motivate your colleagues to deal with high volumes and complex enquiries.
• IT/database skills and ability to learn new skills or technology in a rapidly changing communications environment.

We offer

This role will give you an opportunity to work with a group of passionate people with a fair pay and competitive benefits package.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply 

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile. 

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.