CaLP Digital Platform Manager (0757)

CaLP Digital Platforms Manager

 

We’re looking for a digital communications professional with proven experience of managing websites, e-mail marketing, CRM systems and more. In this role you will build and maintain an excellent, engaging and relevant digital presence that maximises CaLP’s potential for impact. You will work across the organisation to ensure our digital platforms are seamlessly integrated into events, digital campaigns, major publication launches, and other high-visibility initiatives. This role sits within the Communications and Digital Platforms team, and exists to optimise engagement, reach and collective action across CaLP’s members and wider network. This is a great time to join a dynamic organization with a growing communications team.

 

This position is open to applicants with existing right to work in one of the following locations: Jordan, Kenya, Senegal or the UK. Remote work might be considered, depending on whether CaLP can arrange a compliant employment mechanism with one of its hosts (Oxfam, ACF, NRC) in a particular country of the applicant’s residency

 

Note: CaLP contracts team members through its host agencies.  The location of the applicant will determine the host (contract) agency.

In case of any queries about the position, please contact [email protected], Head of Communications and Digital Platforms)

About CaLP

CaLP (www.calpnetwork.org) is a dynamic global network of over 90 organisations engaged in the critical areas of policy, practice and research in humanitarian cash and voucher assistance (CVA) and financial assistance more broadly. Collectively, CaLP members deliver the vast majority of humanitarian CVA worldwide.

We envision a future where people are enabled to overcome crises with dignity, by exercising choice and their right to self-determination.

The purpose of the CaLP network is to maximise the potential that humanitarian CVA can bring to people in contexts of crisis, as one component of broader financial assistance. To do this we catalyse the power, knowledge and capacities of our diverse global network, alongside other local, national, regional and global actors, all of whom are seeking to secure better outcomes for people living in crisis contexts. Our role as a collective is to generate alignment in the approaches and actions of those within and across our network, in order to help optimise the quality and scale of humanitarian CVA.

What makes CaLP unique is its diversity. CaLP members currently include local and international non-governmental organisations, United Nations agencies, the Red Cross/Crescent Movement, donors, specialist social innovation, technology and financial services companies, researchers and academics, and individual practitioners.

As a CaLP team, we work with and for the CaLP network – keeping our vision front and centre. Working impartially, we engage with the network to generate evidence, we facilitate dialogue, we challenge and question, we draw together good practices and promote their uptake. We play a key role in creating the impetus and means for thought leadership and convene network members to generate futures-thinking agendas. We mobilise the membership and the wider network to look for collective solutions to collective problems.

Role Purpose

The Digital Platforms Manager builds and maintains an excellent, engaging and relevant digital presence that enables greater network engagement and reach; including ensuring stronger platforms for knowledge sharing and interaction.  In this digital age, the post holder maximises CaLP’s potential for impact.  This role sits within the Communications and Digital team, working on platforms that serve the CaLP network as a whole and create potential for much greater engagement and collective action

Management support from: Head of Communications and Digital Platforms

Key Accountabilities

• Shape the overall digital platforms strategy, providing a vision for digital development, as part of the overall communications and digital platforms strategy.
• Design and maintain an engaging, relevant and user-friendly digital presence, that engages key audiences and facilitates interaction.
• Oversee the development of the website – focusing on strengthening user experiences, increasing functionality and accessibility.
• Review existing digital platforms to increase opportunities for engagement. Where appropriate transition systems to new platforms to drive greater engagement, reach and impact.
• Lead day-to-day management of external facing digital CaLP platforms to increase user access and utility.
• Lead the design, development and maintenance of key digital initiatives and applications, including mobile, identified as needed by the CaLP team and members in order to delivery on CaLP’s strategic focus areas.
• Lead a task team to scope, identify and implement a Customer Relationship Management system (CRM) to facilitate more effective network engagement; lead the development and management of all aspects of the CRM, including building and maintaining contact lists in collaboration with the CaLP team.
• Develop contact automations and CRM integration with calpnetwork.org, ensuring direct email follow-up for visitors who come to calpnetwork.org, attend events, and otherwise enhance engagement and contact. Oversee list-cutting for major events and campaigns.
• Lead processes to review and define the future of the Power of Financial Aid website
• Identify simultaneous interpretation services to support the delivery of meetings and events
• Lead Search Engine Optimisation (SEO) development, further strengthening understanding and application
• Lead content governance (e.g., generating reports of what needs review, archiving and storage warnings), proactively work with teams to ensure that content is consistently refreshed and obsolete content is archived or deleted
• Develop and maintain SOPs and guidance for the management of all digital platforms under the post holders’ purview
• Strengthen team use of on-line event software (Zoom/Teams etc.)
• Provide day to day oversight of the delivery of contracts related to CaLP’s digital platforms. Evaluate the capabilities of vendors and platforms, make recommendations, and lead implementation.
• Work with the IT Business Partner to ensure good ICT governance and management
• Maintain liaison with calpnetwork.org’s registrar, hosting, and development vendors to ensure uptime and delivery, oversee technical infrastructure, and ensure continuous feature improvements
• Work across the team to ensure that CaLP’s digital platforms are seamlessly integrated into events, digital campaigns, major publication launches, and other high-visibility initiatives.

Essential Technical Skills, Experience and Knowledge

• Degree or equivalent qualification in an appropriate technical field, or equivalent level of professional experience.
• Strong background in digital systems
• Excellent attention to detail, advanced knowledge of digital analytics and reporting tools
• Proven experience in digital communications, product management, website design and development, e-mail marketing, CRM development and implementation, or a related field, or a combination of these fields.
• Proven experience managing a website, CRM, and/or technical platforms for the purpose of supporting institutional external communications.
• Proven experience in project management, ideally including evaluating technical investments and making vendor/platform selection recommendations.
• Proven experience of stakeholder management and working collaboratively to deliver projects / outcomes.
• Ability to work independently, multi-task, be persistent and work under tight deadlines.
• Experience identifying complex problems and developing creative solutions.

Desirable

• Undergraduate degree in a relevant field is preferred but not required.
• Fluency in Arabic, French or Spanish, in addition to English
• Experience of working in a virtual network or remote team

We offer:

 

The details of the contractual package will depend on the CaLP host organisation which would be determent by the location of the successful candidate. The position is a Grade C role (if Oxfam GB or affiliate contract, or equivalent if contracted by another CaLP host agency).

 

Our values and commitment to safeguarding:

 

We are committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom CaLP and Oxfam GB engages. We expect all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

 

How to apply:

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the job profile

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.