Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support
Main purpose of job:
The Corporate Services Manager (CSM) is expected to play a full role as part of the British High Commission (BHC) leadership team. The BHC has close to 100 staff working for a variety of government departments. The CSM will report directly to the Deputy High Commissioner and have overall strategic responsibility for the day-to-day operational effectiveness of the High Commission, including Finance, Transport, Procurement, Protocol, as well as the chargeable cross-HMG services platform at Post (OneHMG).
A key part of the job will be to manage Post’s overall budget of £800,000; identifying areas for improvement and implementing change programmes through their team to achieve maximum efficiency.
While the role works closely with the regional hub in Manila the CSM is expected to exercise good judgment and make independent decisions to make HMG compliance guidelines ‘fit’ the local context without compromising quality or compliance.
The job holder will need to manage, give support and policy direction to the Corporate Services team as well as ensuring that Corporate Services works well with the regional hubs. The job holder will also need to make sure they are up to date with all guidance and communicate effectively any changes to ensure staff have the information they need.
The jobholder will play a significant role in ensuring health and safety and security compliance for the needs of over 20 UK-based staff and their families. This will involve working closely with our Facilities Management and Client Unit and an outsourced facilities management company.
Roles and responsibilities:
Corporate Leadership (30%) –Delivering a high-performing operational platform through the Corporate Services Team. Providing support and policy directions; as well as identifying areas for efficiencies and driving up performance and compliance. Participating in corporate and governance structures including Post Housing Board, Health & Safety and Security Committees, representing HMG’s operation and being accountable to both the Head of Post and One HMG board.
OneHMG Platform (25%) – Leading on delivery of the OneHMG platform at Post ensuring the MOU and Corporate Services Charter is running effectively and delivering a high-level of customer satisfaction for our Partners Across Government across different portfolios – work independently to solve problems as they arise within HMG guidance. Work with London to support the change-control process and ensure CS is adequately resourced.
Finance and Procurement (20%) – Monitoring financial and procurement compliance in the High Commission, identifying areas of risks and addressing them. Working with our Finance Manager to deliver accurate Post finances including budget, forecasting, business plans and actuals. Overseeing preparation of full year funding plan and working with business partners to bring the High Commission in on spend. Responsible for cash sign-office and audit compliance. To work with the Residence Manager to improve our income generation and examine supply chains for value for money.
HR (10%)– To ensure the recruitment, terms and conditions, pay and reward structure plus the working environment for staff is managed equally and fairly with support from Hubs in Manila and London. The jobholder is responsible for ensuring working practices are in line with best practice guidance set in London as well as compliant with local legal requirements. Work with the Security Manager to ensure the safety and integrity of all our staff, UK-based families and the overall estate including the Mission and Residence.
Transport, logistics, IT and Protocol (10%)– oversee the management of the different teams supporting various aspects of the needs of a diplomatic mission. Support various aspects of diplomatic and regulatory documentation and approval of all regulatory documentation Work with all teams to analyse process, identify inefficiencies and drive increasing VFM. Work with wider Mission colleagues to ensure we are compliant with mandatory instructions.
Housing, Facilities Management & Health and Safety (5%) – Work with UK-based staff, FMCU, ISS, our Residence Manager and others to ensure excellent service delivery for all staff on our platform , and support the general wellbeing at Post.
Resources managed (staff and expenditure): 3 X B3 , 1 x A2 , and Counter Signing Officer for 2 x B3 and 1 x A2. Post budget management of around £800,000.
- Excellent written and spoken English communication skills
- Strong leadership credentials, with evidence of working across broad teams and inspire them to deliver high quality outcomes
- Evidence of experience working in global organisations, with cross-cultural working, either in government, private or NGO sector
- Evidence of financial and HR experience, where not supported by specific qualifications we would want clear examples of where they have learned and/or displayed those skills in their career
- A quick study who can demonstrate creative approaches to problem solving, able to multi-task and work at pace using effective prioritisation
- Resilient and able to deal with and resolve conflict.
- Language: English (Both fluent in writing, reading and comprehension) and Bahasa Malaysia (desirable but not essential).
Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
15 November 2020
C4 (L)
Fixed Term, Full-time
36.25
24 months
Asia Pacific
Malaysia
Kuala Lumpur
British High Commission
1
9,000
7 January 2020
The British High Commission offers a competitive remuneration package, benefits, leave entitlement of 20 days per annum (calculated on pro rata basis) and a range of learning and development opportunities including courses, access to significant on line training materials and on the job learning and development opportunities.
The Foreign, Commonwealth and Development Office is committed to developing its staff, working hard to provide a comprehensive L&D offer. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities.
The job-holder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.
Some evening and weekend work is required on occasions. British High Commission Malaysia Standard Terms and Conditions apply and provide for time outside of working hours to be compensated through Time Off In Lieu.
Employment offers are subject to successful clearance of pre- employment and security checks. Staff who are locally recruited by the British High Commission are subject to Terms and Conditions of Service according to local employment law.
No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a valid work permit.
Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
Please note that your application must be submitted before 23:55 local time on the day mentioned in the above field “Application deadline”.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
Indicated start date is provisional and subject to successful completion of reference and security checks.
Kindly check your application centre or email regularly for any update on the status of your application.
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